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Toll Free:- 1-855-545-0256

Email:- support@techmartlive.net

Refund Policy

The Annual Subscription Plans require 12 month’s commitment and are only refundable within 30 days of subscription. However, subject to pure judgment of company management upon virtues of an individual case, payment would be fully refunded if for any reason you are not completely satisfied with the our service, we will try and make every effort to resolve the issue. If in case you are still not satisfied with the same, we offer a money back policy as follows:

We have a 30 days money back policy with following terms and conditions.


FOR ANNUAL PLAN

  • 100% of plan price will be refunded back, if claimed within 30 days of subscribing the plan and a technician has not been able to resolve the issue for you with in the first day of the subscription.
  • If there are one or more resolved issues, the fees for the Subscription Service will not be refundable.
  • No refund after 30 calendar days of subscribing the plan.
  • Refunds only are accepted in any of the following situations:
    • You have all the essentials which were required to resolve the problem and Issue was not resolved till the time account was active.
    • The issue is out of scope for the particular plan.
    • 30 days have not passed after the issue was last worked upon by the technician.


Software / Data Backup: You understand and agree that our technician or support executive shall under no circumstance be responsible for any lost or corrupted software or data. We strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.



Account, Password, and Security:For you to subscribe a Plan, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account.



DATA BACKUP:You are solely responsible for maintaining and backing up all information related to data, text or other material s (customer data) and software stored on your computer and storage media before ordering the services.

Refund Policy:- For subscription based plans, a full refund will be issued if Techmartlive has not been able to resolve the issue for you within the first 30 days of the subscription. For incident based plans, you will be eligible for refund when any of the following criterions are met:    Read More